Corporate-issued mobile device adoption still low
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Mobile device adoption in the workplace is not yet mature, research from Gartner indicates. Although 80% of workers surveyed by the analyst company received one or more corporate-issued devices, desktops are still the most popular corporate device among businesses, with more than half of workers receiving corporate-issued desktop PCs.
The survey findings are based on the 2016 Gartner Personal Technologies Study, which was conducted from June to August 2016 among 9,592 respondents in the US, the UK and Australia.
Thirty-six percent of workers received laptops, including convertible laptops. Adoption of convertible laptops as a corporate-issued device is still very low, but has been gradually increasing.
Gartner analysts expect that more employees will receive convertible laptops in the next three years, driven by the Windows 10 refresh that can enhance the user experience with touch-based input. Adding desktops and laptops (including convertible laptops) together, 75% of workers will receive at least one PC-type device in mature countries.
In contrast to the high numbers of corporate-issued PCs in the workplace, relatively few workers receive mobile devices. The majority of smartphones used in the workplace are personally owned devices — only 23% of employees surveyed are given corporate-issued smartphones.
“The low adoption of corporate-issued mobile devices underlines the fact that large numbers of personally owned mobile devices are used in the workplace,” said Mikako Kitagawa, principal research analyst at Gartner. “In fact, more than half of employees who used smartphones at work rely solely on their personally owned smartphones.”
“In fact, more than half of employees who used smartphones at work rely solely on their personally owned smartphones.”
The usage rate of personally owned tablets lags behind that of personally owned smartphones. Only 21% of employees use tablets — regardless of whether they are corporate issued or personally owned.
“In the era of mobility, it comes as something of a surprise that corporate usage of smartphones and tablets is not as high as PCs, even when the use of personally owned devices is taken into account,” said Kitagawa. “While it’s true that the cost of providing mobile devices can quickly escalate, proper usage of mobile devices can increase productivity, which can easily justify the extra costs.”
When employees are provided with corporate-issued devices, they are generally happy with the devices that they receive. Less than 20% of respondents said they were dissatisfied with their employer-provided devices. The satisfaction level is higher with tablets and smartphones compared with desktop and laptops.
“Usage of personally owned devices in the workplace is nothing new, but the survey results confirm that this trend has become a new workplace standard. Two-thirds of survey respondents said that they use a personally owned device or devices for work,” said Kitagawa.
“Smartphones and phablets are the most popular personally owned devices used for work, with 39% of employees using them, compared with just 10% who are only using corporate-issued smartphones and phablets.”
Questions & Answers
Q.What percentage of workers currently receive a corporate-issued mobile device like a smartphone or tablet?
What percentage of workers currently receive a corporate-issued mobile device like a smartphone or tablet?
Only 23% of employees surveyed are given corporate-issued smartphones. For tablets, only 21% of employees use them, regardless of whether they are corporate or personally owned, indicating very low corporate provision.
Q.What is the most popular type of corporate-issued device in the workplace?
What is the most popular type of corporate-issued device in the workplace?
Desktops are the most popular corporate device among businesses, with more than half of workers receiving corporate-issued desktop PCs. Laptops, including convertibles, are less common.
Q.Are employees generally satisfied with the corporate-issued devices they receive?
Are employees generally satisfied with the corporate-issued devices they receive?
Yes, when employees are provided with corporate-issued devices, they are generally happy. Less than 20% of respondents reported dissatisfaction with employer-provided devices, with satisfaction being higher for tablets and smartphones.
Q.How prevalent is the use of personally owned devices for work among employees?
How prevalent is the use of personally owned devices for work among employees?
Two-thirds of survey respondents reported using one or more personally owned devices for work. Smartphones and phablets are the most popular, used by 39% of employees for work.