Cebu Pacific strengthens contact info database
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The Philippines’ leading carrier, Cebu Pacific has enhanced its Manage Booking portal to allow passengers to easily update their contact information after booking has been finalized. This is available for both passengers who booked online or through a travel agency.
“Now more than ever, we have seen how important it is for airlines to have the accurate passenger contact information – not only to keep passengers updated on flight changes but also to support contact tracing efforts,” said Candice Iyog, CEB VP for Marketing & Customer Experience.
This enhancement will provide support to local government units who require passenger details prior to the flight.
“We believe with this multi-layer approach to safety and convenience, we will be able to restore trust and confidence in air travel for everyone”, added Iyog.
Beginning today, passengers may already conveniently update their contact information anytime, from post-booking until check-in, through CEB’s Manage Booking portal on the website.
Fill out necessary details on the manage booking page, then select which flight you’d want to modify. Click on “Update Guest Details” and click continue until done.
Questions & Answers
Q.What is the primary reason Cebu Pacific has enhanced its Manage Booking portal?
What is the primary reason Cebu Pacific has enhanced its Manage Booking portal?
Cebu Pacific enhanced its portal to ensure airlines have accurate passenger contact information. This is crucial for updating passengers on flight changes and to support contact tracing efforts by local government units, which require passenger details before flights.
Q.Who can use the enhanced Manage Booking portal to update contact details?
Who can use the enhanced Manage Booking portal to update contact details?
Both passengers who booked their flights online directly through Cebu Pacific and those who made their bookings via a travel agency can now use the enhanced Manage Booking portal to update their contact information after their booking is finalised.
Q.When can passengers update their contact information using the new system?
When can passengers update their contact information using the new system?
Passengers can conveniently update their contact information anytime from the moment they have booked their flight until the point of check-in. The process is available through Cebu Pacific's Manage Booking portal on their website.
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