Cebu Pacific extends the suspension all flight operations from April 15 – April 30
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Cebu Pacific flights will remain suspended from April 15 to April 30, 2020, in accordance with the Philippine government’s directive on extending the Enhanced Community Quarantine (ECQ).
Passengers on canceled flights are encouraged to take any one of the following options:
1. Free rebooking – Rebook to any other travel date within three months with change (rebooking) fees and fare difference waived
2. Full Travel Fund – The Travel Fund is now valid for one (1) year. Use it to either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
If the Travel Fund is not used within one (1) year, passengers can get a full refund.
3. Full refund – Processing of refunds will start on May 4, 2020 – after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.
Flights may be managed online through the “Manage Booking” portal in the Cebu Pacific website.
Furthermore, to provide added flexibility for passengers with booked flights from May 1 to September 30, but wish to change their travel plans, CEB is offering the following options, free of charge:
- Option 1 – Rebook to any other travel date within one (1) year
Change (rebooking) fees waived, but fare difference may apply. - Option 2 – Place the full cost of the ticket in a Travel Fund, now valid for one (1) year
Decide and book travel within a year for flights as far as one year ahead
Questions & Answers
Q.What options are available for passengers whose Cebu Pacific flights are cancelled between April 15 and April 30?
What options are available for passengers whose Cebu Pacific flights are cancelled between April 15 and April 30?
Passengers can choose free rebooking within three months with no fees, a Travel Fund valid for one year to book future flights or add-ons, or a full refund processing from May 4, 2020.
Q.How long will it take for passengers to receive a full refund for cancelled flights?
How long will it take for passengers to receive a full refund for cancelled flights?
Due to the high volume of requests, the processing of refunds will take as long as three to four billing cycles. This process will only begin on May 4, 2020.
Q.What choices do passengers have if their flights are booked between May 1 and September 30, but they want to change plans?
What choices do passengers have if their flights are booked between May 1 and September 30, but they want to change plans?
They can rebook to any other travel date within one year, with change fees waived but potential fare difference. Alternatively, they can place the full ticket cost into a Travel Fund, valid for one year.
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