Skip to content
Finance

Bank operations smooth despite ATM problem

By Sarah ChenIndonesia
1 min read
JCB 1
JCB 1
In this article (5)

Senior deputy governor of Indonesias central bank Mirza Adityaswara assured here on Sunday that banking operations in the country remained smooth despite troubles at automatic teller machines since Friday afternoon due to a Telkom-1 satellie problem.

“We as payment authorities assured that operations of banks have remained smooth and ATMs that have troubles will immediately have their channel shifted,” he said at a training event for journalists.

He said Bank Indnesia as the countrys central bank has received reports from banks affected by the Telkom-satellite anomaly adding that not all ATMs have been affected.

“Not all ATMs have troubles but only some of them because not all banks use VSAT network,” he said.

Mirza said PT Telekomunikadi Indonesia Tbk. has already taken efforts to overcome the problem, adding that service of payment system remained as usual.

“Telkom certainly has taken maximum efforts to shift the channel to the new satellite,” he said.

He said Bank Indonesia kept monitoring the developmemt of the restoration and coordinating with banks and other agencies concerned with regard to the problem.

To anticipate cash demand of the public he said Bank Indonesia continued supporting banks with cash supply.

“There is no cash supply problem,” he assured.

The executive director of the communication department of Bank Indonesia, Agusman, said that the banks that had trouble with their ATMs have been working jointly with PT Telkom to restore the situation.

The restoration is done by moving the satellite connection that was affected to Telkom 3S satellite or others, he explained.

Agusman said Bank Indonesia as payment system authorities and rupiah currency management is prepared to support banks to serve public fund transfers.

“The Bank Indonesia Real Time Gross

Settlement (BI-RTGS), the Bank Indonesia National Clearing System (SKNBI) and Bank Indonesia Scripless Sevurities Settiement Systen (BI-SSSS) still operate normally,” he said.

Questions & Answers

Q.

Which specific satellite caused the ATM problems in Indonesia?

A.

The troubles at automatic teller machines since Friday afternoon were due to a problem with the Telkom-1 satellite. PT Telekomunikadi Indonesia Tbk. Has been working to overcome this issue.

Q.

What measures has Bank Indonesia taken to ensure the public can still access cash?

A.

Bank Indonesia has continued to support banks with cash supply to anticipate public demand. The senior deputy governor assured there is no problem with the cash supply. They are monitoring restoration efforts.

Q.

Are all bank ATMs across Indonesia affected by the satellite issue?

A.

Not all ATMs have troubles, as only some banks use the VSAT network that was impacted. Bank Indonesia has received reports from the specific banks affected by the Telkom-1 satellite anomaly.

Q.

Which systems are operating normally despite the ATM issues?

A.

The Bank Indonesia Real Time Gross Settlement (BI-RTGS), the Bank Indonesia National Clearing System (SKNBI), and Bank Indonesia Scripless Securities Settlement System (BI-SSSS) are all still operating normally.

Reader pulse

Regarding the ATM disruption:

18,320 votes so far

Weekly Briefing

Asia's retail intelligence, in your inbox

Tuesday, Thursday and a Saturday Weekly Wrap: the retail stories, numbers and moves that mattered across Asia. Nothing else, and you can unsubscribe in one click.

  • Top industry moves and market shifts
  • Weekly data-driven analysis from across Asia
  • Tuesday, Thursday and the Saturday Weekly Wrap

Read by retail operators, investors and brand teams across Asia.

Protected by a quick human check. No spam, ever. Unsubscribe in one click.

SecureGDPR ready