Bank of Korea begins effort to ditch coins

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At convenience stores across the country, customers paying with cash will have the option of depositing extra change into public transit cards or converting them to rewards points. The bank’s goal is to reduce the number of circulating coins, which costs an estimated 60 billion won ($52.6 million) a year to mint.The Bank of Korea is starting with convenience stores as an experiment.
The pilot project will run through 2019, after which the bank will decide whether to expand the option to other retail outlets.“After we review the results, we will consider whether to adopt the measure at drug stores and traditional open-air markets,” said Cha Hyeon-jin, head of the payment and settlement systems department at the Bank of Korea.
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Cha added the bank is considering a system that will let people send extra change directly to their bank accounts.About 23,050 convenience stores in Korea, including the chains 7-Eleven, CU and With Me, are participating in the project. Big discount chains like E-Mart and Lotte Mart are also part of the effort.
The public transit cards in which customers can load their extra change include T-Money and Cash Bee. Customers can also convert the change into points on cardless rewards systems run by Hana Card and Naver Pay, a mobile payment service run by internet giant Naver. Shinhan Card will start servicing CU in May, and service for L.Point, the rewards system at 7-Eleven and Lotte Mart, will begin in July.Here’s how it works. Customers first pay for the transaction with cash. Then, if they want to load the extra change into their public transit card, they simply have to tap the card on the card reader. If they want to convert the change into points, they can also simply show a QR code from the corresponding mobile payment app.The Bank of Korea first proposed the idea of a coinless society last December, when it pledged to expand electronic payment methods to a majority of retail outlets by 2020.
Cash transactions overall are already falling in Korea. The share of cash transactions decreased from 38.9 percent in 2014 to 36 percent last year, while credit card transactions jumped from 31.4 percent to 39.7 percent. When counting debit and prepaid cards, plastic has accounted for the most-used payment method.There are concerns that the move might hurt mom-and-pop shops and traditional markets that still deal heavily in cash. However, Cha said the coinless efforts will not likely have a big impact on them because it is still far from eliminating cash transactions altogether.
“We will constantly discuss payment methods with smaller retailers and the possible digital divide phenomenon,” Cha said.
Questions & Answers
Q.Which specific retailers are participating in this experimental project?
Which specific retailers are participating in this experimental project?
Convenience store chains like 7-Eleven, CU, and With Me, along with big discount chains E-Mart and Lotte Mart, are all involved in the project. There are approximately 23,050 convenience stores participating across Korea.
Q.How will customers be able to convert their change into reward points?
How will customers be able to convert their change into reward points?
Customers can convert change into points on cardless rewards systems run by Hana Card and Naver Pay. Shinhan Card will service CU from May, and L.Point will be available at 7-Eleven and Lotte Mart from July.
Q.When will the Bank of Korea decide whether to expand this coin-reduction initiative?
When will the Bank of Korea decide whether to expand this coin-reduction initiative?
The bank will decide on expanding the initiative to other retail outlets after the pilot project concludes at the end of 2019. They will review results before considering wider adoption, possibly including drug stores.
Q.Are there any concerns about how this move might affect smaller businesses?
Are there any concerns about how this move might affect smaller businesses?
Yes, there are concerns it might hurt mom-and-pop shops and traditional markets that rely heavily on cash. However, Cha stated the efforts are unlikely to have a big impact as cash transactions will not be eliminated.
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