Apple stops returns & exchanges for retail purchases in Hong Kong
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In parallel with the iPhone 7 and 7 Plus launching in Hong Kong, Apple has simultaneously halted all returns and exchanges for Apple and Beats products bought at the company’s local retail stores.
The change is noted on the company’s website. Previously, people were able to return or exchange products within 14 days, so long as they had their original receipt and packaging.
Why Apple would clamp down the same day as a major product launch is unclear, but the decision might be related to China’s black and gray markets, which take advantage of Hong Kong’s lower import duties and taxes. Smuggling iPhones into mainland China can be lucrative, even though Apple has launched iPhones there simultaneously for several years.
Hong Kong is likely to see a crush of iPhone sales in the next few weeks, in no small part because of scalpers and smugglers. By stopping returns and exchanges, it may be able to better manage the chaos involved and deter anyone from trying to commit fraud.
Questions & Answers
Q.What kind of products are affected by Apple's new return and exchange policy in Hong Kong?
What kind of products are affected by Apple's new return and exchange policy in Hong Kong?
The new policy applies to Apple and Beats products purchased at the company's retail stores in Hong Kong. This means customers can no longer return or exchange these specific items once bought.
Q.What was the previous return and exchange policy for Apple products in Hong Kong?
What was the previous return and exchange policy for Apple products in Hong Kong?
Previously, customers could return or exchange products within 14 days of purchase. This was permitted as long as they retained their original receipt and the product's packaging.
Q.Why might Apple have introduced this new policy on the same day as a major product launch?
Why might Apple have introduced this new policy on the same day as a major product launch?
The decision might be linked to China’s black and grey markets. These markets exploit Hong Kong's lower import duties and taxes, making smuggling iPhones into mainland China profitable for some individuals.
Q.How could halting returns and exchanges help Apple with potential fraud in Hong Kong?
How could halting returns and exchanges help Apple with potential fraud in Hong Kong?
By stopping returns and exchanges, Apple may be attempting to better manage the chaos expected during the iPhone launch period. This measure could also deter individuals from trying to commit fraud related to purchases.
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