Apple reseller Malaysia apologises over cancelled warehouse sale

Following the warehouse sale fiasco on Friday, Switch Malaysia has issued an apology and extended the sale of Apple products to all its branches nationwide.

In a Facebook posting today, the Apple Premium Reseller said Apple lovers may now enjoy discounted price at 30 of its retail outlets nationwide just for today and Sunday (March 3 and 4).

The products on discount are MacBook Air 11” (RM2,799), iPhone 6 (32Gb) Gold (RM1,399), iPhone X 64GB (RM4,899) and iPhone X 256GB (RM5,649).

Apple accessories were also on offer, from as little as RM1. The Apple warehouse sale at MyTown Shopping Centre in Cheras had started yesterday.

However, it was cancelled after the mall swamped by thousands of Apple fans.

Some of them had been standing in queue outside the mall since the night before.

In an apology, Switch said: “We are truly sorry for the Demo Clearance Event yesterday.

“We did not expect the magnitude. We were overwhelmed by the 11,000 who turned up,” it said.

Switch acknowledged that their customers had came from other states, woke up early, stayed up all night, brave the traffic and temperature at night, and trying their best to stay in line at the clearance event. Switch promised its customers that it will do much much better in future.

Despite the apology, Apple lovers – who were told that they could get an iPhone 5s for RM200 or an iPhone 6S for RM800 (a brand new iPhone 6S retails for RM2,249) – are still upset.

Facebook user Joseph Lee said: 11k people showed up…but they only had 200 units to sell.

Another Facebook user Muhammad Syamim advised Switch to hold future warehouse sale via online instead.

Some scolded the customers for making a mad rush for the warehouse without checking the terms and conditions. Mohamad Azlee said Switch had already mentioned the limited quantity of products on sale. “The 11,000 are too lazy to read,” he said.