Aldi confirms it has abandoned plans to launch online shopping

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Supermarket chain Aldi has dropped its plan to expand into online shopping believing it might affect its ability to continue providing low-cost products for customers.
According to Jordan Lack, Aldi’s MD of buying, the company dismantled its online team late last year after serious consideration.
“The greater concern is the impact on cost structure as fundamentally keeping our costs low has a direct impact on the prices we can offer our customers,” he said.
Lack stressed that the company prioritises value over convenience as price plays a great importance to consumers.
Last month, consumer group Choice said Aldi was $17 cheaper for a basket of 14 grocery items compared to Woolworths and Coles.
In addition, offering online shopping would also create more complexity given Aldi is still building warehouses and an automated distribution centre, Lack stated.
Instead, the retailer is considering new products while targeting growth corridors on the outskirts of major cities and growing sales at its existing 570 stores.
“There was 5.1 per cent growth in new households shopping with Aldi in the last three months,” Lack said. “Customers are coming for price, but we are holding them because of quality. We are aiming to get more shoppers to come to Aldi as their first stop.”
Questions & Answers
Q.What was the main reason Aldi decided against launching online shopping services?
What was the main reason Aldi decided against launching online shopping services?
Aldi abandoned its online shopping plans due to concerns about the potential impact on its cost structure. The company prioritises keeping costs low, as this directly affects the prices it can offer customers for its products.
Q.How does Aldi plan to achieve growth now that online expansion is off the table?
How does Aldi plan to achieve growth now that online expansion is off the table?
Aldi intends to focus on several areas for growth, including introducing new products, expanding into growth corridors on the outskirts of major cities, and increasing sales at its existing 570 stores.
Q.When did Aldi dismantle its online shopping team?
When did Aldi dismantle its online shopping team?
Aldi dismantled its online team late last year after carefully considering the implications of online expansion. This decision was made following serious deliberation about the business model.
Q.What recent customer growth has Aldi observed?
What recent customer growth has Aldi observed?
Aldi reported a 5.1 per cent growth in new households shopping with the supermarket in the last three months. The company notes customers are initially drawn by price, but stay due to product quality.
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