AirAsia’s facial-recognition boarding system can now be activated on your smartphone
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Travelling can be stressful and AirAsia wants to make your boarding experience seamless with its new FACES feature. This is a facial recognition system that uses your face to replace your boarding pass.
According to AirAsia Group CEO, Tan Sri Tony Fernandes, you can now register your face on the official AirAsia app. To register, just go to your profile and then tap on “My FACES”. You will be asked to record a short video of your face and submit a copy of your passport. Before you can start using FACES, you’ll need to do a one-time verification with their ground staff. Once that’s done, you can just walk through their gates without showing your boarding pass.
At the moment, FACES is only available at Senai Airport in Johor and they hope to roll out this feature to more airports throughout the country. According to AirAsia, the FACES feature can help to speed up the boarding process and it has a success rate of 98%. FACES is available only for adults aged 18 and above. You can learn more from their FAQ.
Previously, passengers will need to register their face through a kiosk located around the check-in counter area. With the updated app, you can perform this step anytime with your smartphone.
Questions & Answers
Q.Where is the FACES system currently available for passengers?
Where is the FACES system currently available for passengers?
Currently, the FACES system is only available for use at Senai Airport in Johor. AirAsia hopes to introduce this feature to more airports across the country in the future.
Q.What is the minimum age requirement for passengers to use the FACES system?
What is the minimum age requirement for passengers to use the FACES system?
Passengers must be aged 18 or above to be eligible to use the FACES system. It is not available for those below this age limit.
Q.What information does a passenger need to provide to register their face on the app?
What information does a passenger need to provide to register their face on the app?
To register, passengers must record a short video of their face using the AirAsia app. They also need to submit a copy of their passport for verification purposes.
Q.How do passengers complete the final verification step for the FACES system?
How do passengers complete the final verification step for the FACES system?
Before using FACES for the first time, passengers must complete a one-time verification. This step requires interaction with AirAsia ground staff at the airport.
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