AirAsia Updates Rebooking Policy
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AirAsia has updated its rebooking policy so that customers with tickets issued on or before 22 March 2020, with a departure date between 23 March and 31 May 2020, can select from the following two options:
Unlimited Flight Change: Customers can change their ticket to any travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR
Credit Account: Retain the value of the flight booking in the customer’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.
The above information is only applicable for direct online bookings made via airasia.com. For group bookings or those made with travel agents, the traveler must contact their booking agent directly for further assistance.
As this is a rapidly changing situation, travelers should make sure that their airline has their correct contact information and should carefully monitor their airline’s website and social media accounts for any new updates.
Questions & Answers
Q.Which customers are eligible for the updated rebooking policy?
Which customers are eligible for the updated rebooking policy?
The updated policy applies to customers who bought tickets on or before 22 March 2020. Their original flight departure date must have been scheduled between 23 March and 31 May 2020.
Q.What are the options available to eligible customers under the new policy?
What are the options available to eligible customers under the new policy?
Eligible customers can either make unlimited flight changes to a new travel date before 31 October 2020 on the same route, or they can choose a credit account for future travel within 365 days.
Q.Does this rebooking policy apply to all types of AirAsia bookings?
Does this rebooking policy apply to all types of AirAsia bookings?
No, this information is only applicable for direct online bookings made via airasia.com. Customers with group bookings or those made through travel agents must contact their booking agent directly.
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