AirAsia travellers urged to arrive early, self check-in

AirAsia and AirAsia X have urged all guests travelling throughout the Chinese New Year period to arrive earlier at the airport to avoid congestion due to the expected surge in travellers.

In a statement, the budget airline advised guests to arrive at least three hours prior to scheduled time of departure for AirAsia flights, and at least four hours earlier for AirAsia X flights.

Travellers are also strongly encouraged to conduct self-check-in via web, mobile or kiosk services for a smoother journey at the airport.

It said for guests with baggage to check-in, baggage drop counters close 60 minutes before flight departure for all AirAsia and AirAsia X flights.

However, it is advisable to complete baggage drop and proceed to the boarding gate as early as possible.

“Guests with group booking, reduced mobility or with special needs are only allowed to check-in at the counter and should allocate more time to clear all travelling formalities.

“Each guest is only allowed one piece of cabin baggage (weighing not more than seven kg), and a laptop bag or a handbag on board,” it added.