AirAsia Philippines Cancels All Flights Until 30 April 2020
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AirAsia Philippines (Z2) has canceled all domestic and international flights until 30 April 2020, at the earliest. The decision was made after the Philippine government’s directive to extend the Enhanced Community Quarantine period in Luzon.
AirAsia customers with existing flight bookings made on or before 22 March 2020 with a departure date until 31 May 2020 can select from a range of extended flexibility options:
Unlimited Flight Change: Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR
Credit Account: Retain the value of the flight booking in your AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date.
For bookings made through travel agents, including online travel agents, refund requests must be made via the respective travel agents.
Questions & Answers
Q.What is the earliest date AirAsia Philippines flights might resume?
What is the earliest date AirAsia Philippines flights might resume?
AirAsia Philippines has cancelled all domestic and international flights until 30 April 2020. This indicates that flights might resume from 1 May 2020, at the earliest, depending on government directives.
Q.Which customers are eligible for the flight flexibility options mentioned?
Which customers are eligible for the flight flexibility options mentioned?
Customers with existing flight bookings made on or before 22 March 2020 are eligible. Their original departure date must be until 31 May 2020 to access the flexibility options.
Q.What choices do affected passengers have for their cancelled bookings?
What choices do affected passengers have for their cancelled bookings?
Passengers can choose an unlimited flight change to a new date before 31 October 2020 on the same route, or opt for a credit account in their AirAsia BIG Member account valid for 365 days.
Q.How should customers who booked through a travel agent request a refund?
How should customers who booked through a travel agent request a refund?
Customers who made their bookings through travel agents, including online travel agents, must make their refund requests directly via their respective travel agents. AirAsia itself does not handle these refunds.
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