AirAsia Indonesia suspends all flights starting April 1
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Amid the alarming spread of COVID-19 across the country, low-cost carrier AirAsia Indonesia announced on Saturday that it would suspend all its QZ flight code services starting April 1.
The carrier’s domestic and international routes will be temporarily suspended until April 21 and May 17, respectively.
“AirAsia Indonesia will continue to monitor the development of the situation and conduct steps to anticipate what’s required to continue our flight services,” read the statement.
The airline said affected passengers would be notified by email and SMS. Passengers can access support.airasia.com to either reschedule their flight before Oct. 31 at no additional charge, or convert the amount paid for the flight into a credit account that can be used for the next 365 days.
Those who booked their flights through booking group services, travel agencies or other third parties are advised to contact the respective parties.
Passengers who need to travel in the near future are advised to reschedule their flight to a date prior to April 1.
Meanwhile, on March 20 national flag carrier Garuda Indonesia announced that it would continue to operate some of its services, including to Australia and Netherlands.
Questions & Answers
Q.When are AirAsia Indonesia's domestic and international flights scheduled to resume?
When are AirAsia Indonesia's domestic and international flights scheduled to resume?
Domestic services are suspended until April 21, and international routes are suspended until May 17. These dates indicate the earliest possible resumption for flights.
Q.What options are available for passengers whose AirAsia Indonesia flights have been cancelled?
What options are available for passengers whose AirAsia Indonesia flights have been cancelled?
Affected passengers can reschedule their flight before October 31 without charge, or convert the fare into a credit account valid for 365 days. They can access support.airasia.com for these options.
Q.What advice is given to passengers who booked their AirAsia Indonesia flights through a third party?
What advice is given to passengers who booked their AirAsia Indonesia flights through a third party?
Passengers who booked via booking group services, travel agencies or other third parties should contact those respective parties directly. This is to manage their bookings and options.
Q.Are all Indonesian airlines suspending their services due to COVID-19?
Are all Indonesian airlines suspending their services due to COVID-19?
No, while AirAsia Indonesia is suspending all flights, national flag carrier Garuda Indonesia announced on March 20 that it would continue to operate some of its services, including to Australia and the Netherlands.
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