AirAsia Indonesia Gets ISO Certificate
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Indonesia AirAsia and Indonesia AirAsia Extra have obtained the quality management system certificate ISO 9001: 2015 for their performance in handling domestic flight delays.
The certificate was awarded by TÜV Rheinland Indonesia, a certification agency based in Cologne, Germany, which has certification experience for more than 140 years in 69 countries.
The certification process for Indonesia AirAsia and Indonesia AirAsia X lasted from February to June 2016. The results were issued on August 29.
“This certificate is a prove of AirAsia Group’s real action and strong commitment in Indonesia to always provide the best service to customers,” AirAsia Indonesia Group CEO Dendy Kurniawan said in Jakarta, Thursday, October 13th.
TÜV Rheinland Indonesia director Edmundus Wiharyono said that audit results showed that AirAsia Indonesia has well-implemented, good procedures for handling flight delays.
“With the ISO 9001: 2015 quality management system certificate, we hope AirAsia can continue to improve their future performance and increase customers’ loyalty,” Wiharyono said.
The certificate was given to AirAsia’s nine terminals in Jakarta, Medan, Surabaya, Denpasar, Pekanbaru, Palembang, Bandung, Yogyakarta, and Solo, which operate AirAsa Group Indonesia’s domestic flights.
Questions & Answers
Q.What does the ISO 9001: 2015 certificate specifically recognise for AirAsia Indonesia?
What does the ISO 9001: 2015 certificate specifically recognise for AirAsia Indonesia?
The certificate acknowledges AirAsia Indonesia and Indonesia AirAsia Extra's performance in handling domestic flight delays. TÜV Rheinland Indonesia's audit results confirmed the airline has well-implemented procedures for these situations, demonstrating a commitment to quality management.
Q.Which company awarded the ISO 9001: 2015 certificate to AirAsia Indonesia?
Which company awarded the ISO 9001: 2015 certificate to AirAsia Indonesia?
TÜV Rheinland Indonesia, a certification agency based in Cologne, Germany, awarded the certificate. This agency has extensive experience, operating for over 140 years across 69 countries worldwide, lending credibility to the certification process.
Q.When did the certification process for AirAsia Indonesia take place and when were the results issued?
When did the certification process for AirAsia Indonesia take place and when were the results issued?
The certification process for both Indonesia AirAsia and Indonesia AirAsia X ran from February to June 2016. The final results confirming their successful achievement of the ISO 9001: 2015 certificate were officially issued on August 29, 2016.
Q.Which AirAsia terminals are covered by this new ISO 9001: 2015 certification?
Which AirAsia terminals are covered by this new ISO 9001: 2015 certification?
The certificate covers nine AirAsia terminals operating domestic flights within Indonesia. These include Jakarta, Medan, Surabaya, Denpasar, Pekanbaru, Palembang, Bandung, Yogyakarta, and Solo, ensuring consistent quality across key hubs.
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