AirAsia Indonesia to end Bali-Kota Kinabalu services
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AirAsia Indonesia will end its thrice weekly Bali-Kota Kinabalu services, effective June 23.
In a statement, AirAsia Bhd chief executive officer, Aireen Omar, said this was due to the stagnant market growth and insufficient revenues to offset the costs.
“The operational costs have also increased quite substantially for AirAsia’s operations at Terminal 1 Kota Kinabalu International Airport,” she said.
Following the termination of the services, the low-cost carrier said it would offer three options for the affected customers.
The passengers could reschedule their journey with the latest flight on June 21, 2016, depending the availability of seats, it said.
“They could also opt for creditshells which can be used as payment towards any AirAsia tickets or products and they are valid for six months or 180 days from the date of issuance,” it said.
AirAsia said it would also offer a full refund of the amount equivalent to customer’s booking.
Questions & Answers
Q.What is the primary reason AirAsia Indonesia is discontinuing its Bali-Kota Kinabalu services?
What is the primary reason AirAsia Indonesia is discontinuing its Bali-Kota Kinabalu services?
The decision to end the services is due to stagnant market growth and insufficient revenues. The company also stated that operational costs at Terminal 1 Kota Kinabalu International Airport have increased substantially.
Q.When will the last flight from Bali to Kota Kinabalu operate?
When will the last flight from Bali to Kota Kinabalu operate?
The services will officially end effective June 23. Passengers affected by the termination can reschedule their journey for the latest flight on June 21, 2016, if seats are available.
Q.What compensation options are available for passengers impacted by the service termination?
What compensation options are available for passengers impacted by the service termination?
Affected passengers can choose to reschedule their flight to June 21, opt for creditshells valid for six months, or receive a full refund of their booking amount.
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