AirAsia extends credits for 2 years
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AirAsia customers with flights that had been scheduled to depart between March 23 and July 31, 2020 can now choose between a credit with a 2-year validity, or unlimited changes for flights departing up to Oct 31, 2020.
AirAsia has also extended all credits previously issued for COVID19 related disruptions with validity for up to 2 years.
The unlimited flight changes option means that customers can change their booking to any new travel date before Oct 31, 2020, on the same route, for an unlimited number of times, without any additional cost, subject to seat availability.
The credit can be redeemed within 730 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on AirAsia’s website.
The two options are only applicable for direct online bookings made via airasia.com.
Questions & Answers
Q.Which customers are eligible for the two new options AirAsia is offering?
Which customers are eligible for the two new options AirAsia is offering?
The new options are available to customers whose flights were scheduled to depart between March 23 and July 31, 2020. This applies to direct online bookings made through airasia.com.
Q.What is the new validity period for credits issued due to COVID-19 disruptions?
What is the new validity period for credits issued due to COVID-19 disruptions?
All previously issued credits related to COVID-19 disruptions have now been extended. Their validity is now for up to two years from the issuance date, allowing customers more time to redeem them.
Q.When can customers using the unlimited changes option choose to travel by?
When can customers using the unlimited changes option choose to travel by?
Customers opting for unlimited changes must select a new travel date before October 31, 2020. Changes are subject to seat availability and must be on the same route as the original booking.
Q.Can customers choose any future date for travel when redeeming a credit?
Can customers choose any future date for travel when redeeming a credit?
Yes, when redeeming a credit, the travel date of the new booking can be any date. It must fall within the published flight schedule available on AirAsia's website.
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