AirAsia cancels 32 Bali and Lombok flights
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Low-cost carrier AirAsia has cancelled 32 flights and rescheduled two others from and to Bali and Lombok following the volcanic activity at Mount Agung in Bali.
In a statement, AirAsia said affected passengers would be notified of their flight status and the options available to them via their registered e-mail addresses.
It said passengers whose flights were cancelled could change to a new travel time on the same route within 30 days from the original flight without additional costs and subject to seat availability. They can also retain the value of their fare in a credit account for future travel.
“The online credit account has to be redeemed within 90 days from the date of issuance,” it said.
The airline said passengers are advised to visit www.airasia.com and AirAsia’s social media pages and also to check their flight status through the “Manage My Booking” feature on AirAsia’s website.
AirAsia said it was in contact with the authorities and would continually conduct risk assessments to ensure the safety of its operations.
“AirAsia will provide updates on the latest developments,” it said, advising passengers requiring assistance to contact the airline’s customer support team.
Questions & Answers
Q.How many flights has AirAsia cancelled due to the volcanic activity?
How many flights has AirAsia cancelled due to the volcanic activity?
AirAsia has cancelled 32 flights to and from Bali and Lombok. They have also rescheduled two other flights following the volcanic activity at Mount Agung.
Q.What options are available to passengers whose AirAsia flights have been cancelled?
What options are available to passengers whose AirAsia flights have been cancelled?
Cancelled passengers can change to a new travel time on the same route within 30 days at no extra cost, subject to seat availability. Alternatively, they can retain the fare value in a credit account for future travel.
Q.How long do passengers have to use the credit from their cancelled AirAsia flight?
How long do passengers have to use the credit from their cancelled AirAsia flight?
Passengers must redeem the value of their online credit account within 90 days from the date it was issued. This credit can be used for future travel.
Q.Where should passengers look for updates regarding their AirAsia flight status?
Where should passengers look for updates regarding their AirAsia flight status?
Passengers should visit www.airasia.com or AirAsia’s social media pages for updates. They can also check their flight status using the “Manage My Booking” feature on the airline's website.
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