A Japanese First: Japan Airlines to Offer Complimentary COVID-19 Coverage for International Passengers
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Japan Airlines (JAL) today announced that the carrier will provide a new service called JAL Covid-19 Cover, as part of its JAL FlySafe program to provide reassurance and support to passengers with essential travel needs during the global pandemic. The new service provided by Allianz Travel—the first of its kind for a Japanese carrier—includes coverage of up to €150,000 in total medical costs resulting from the initial COVID-19 testing fee and subsequent medical treatment for those that test positive during their travels.
Additional coverage for isolation costs and repatriation is also included for those requiring such after a positive diagnosis. A global 24-hour support line in English and Japanese will also be available to assist customers exhibiting symptoms, providing further peace of mind throughout their journey. Services related to the coverage will be offered from December 23, 2020.
“As international flights gradually return to service, the JAL Group has implemented key measures against COVID-19 to provide customers a safe and secure travel experience. While it may take time to welcome back customers on a global scale, we hope this coverage with Allianz Travel will provide reassurance to those that need to travel today,” said Hideo Ninomiya, Managing Executive Officer of Passenger Sales, Japan Airlines.
“AWP Japan is very proud to support JAL in this service. Our assistance teams will help provide peace of mind to JAL’s passengers in these challenging times. Allianz Travel is the specialized travel-related insurance and services brand from Allianz Partners, and we will leverage our vast experience in emergency assistance to travelers and our global medical network to support passengers affected by COVID-19,” said Patricia Moon, CEO of AWP Japan Co., Ltd., member of the Allianz Partners Group.
The JAL Group has implemented key measures against COVID-19 at the airport and throughout the travel experience. For details on the JAL FlySafe initiative, click here.
Questions & Answers
Q.What specifically does the new JAL Covid-19 Cover service include?
What specifically does the new JAL Covid-19 Cover service include?
It covers up to €150,000 for initial COVID-19 testing fees and subsequent medical treatment if a passenger tests positive. Also, costs for isolation and repatriation are included for those requiring them after a positive diagnosis.
Q.When will this new JAL Covid-19 Cover service become available to international passengers?
When will this new JAL Covid-19 Cover service become available to international passengers?
The services related to the JAL Covid-19 Cover, provided by Allianz Travel, will be offered starting from December 23, 2020. This date marks the launch of the new initiative.
Q.Which company is partnering with Japan Airlines to provide the COVID-19 coverage service?
Which company is partnering with Japan Airlines to provide the COVID-19 coverage service?
Japan Airlines is partnering with Allianz Travel to provide the JAL Covid-19 Cover service. Allianz Travel is the specialised travel-related insurance and services brand from Allianz Partners.
Q.What support is available to customers who show symptoms during their travels?
What support is available to customers who show symptoms during their travels?
A global 24-hour support line is available in both English and Japanese. This line will assist customers exhibiting symptoms, aiming to provide further peace of mind throughout their journey.
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