7-Eleven Singapore offers medicine service
In this article (4)
Instead of visiting a polyclinic, select patients are now collecting their medicine at a 7-Eleven Singapore store.
Available at 34 outlets, the service is being offered to chronic disease patients under the National Healthcare Group’s (NHG) chain of nine polyclinics, which pack the drugs for delivery to lockers in the patient’s preferred store.
Patients receive a text message when their medicine has arrived, and access the lockers at any suitable time with a one-time code delivered to their mobile phones.
Medicine is packed in tamper-proof bags, and if not picked up within 48 hours is sent back to the polyclinic.
The 7-Eleven Singapore network is operated by Hong Kong-headquartered Dairy Farm International.
Questions & Answers
Q.Which specific group of patients is eligible to use this new medicine collection service?
Which specific group of patients is eligible to use this new medicine collection service?
The service is available to select chronic disease patients who are under the care of the National Healthcare Group’s chain of nine polyclinics. These patients can choose to collect their medicine from a 7-Eleven store.
Q.How do patients know when their medication is ready for collection and how do they access it?
How do patients know when their medication is ready for collection and how do they access it?
Patients receive a text message notification once their medicine has arrived at the selected store. They then use a one-time code, sent to their mobile phone, to access the lockers at any convenient time.
Q.What happens if a patient is unable to collect their medicine within the specified timeframe?
What happens if a patient is unable to collect their medicine within the specified timeframe?
If the medicine is not picked up by the patient within 48 hours of its arrival at the 7-Eleven store, it is sent back directly to the polyclinic. The medication is packed in tamper-proof bags.
Reader pulse
Is this a smart move for 7-Eleven?
21,213 votes so far