7-Eleven pays out $150 million to staff
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About 3600 7-Eleven workers have been paid out $150 million since revelations of under-payments and poor record-keeping.
A Senate committee heard on Wednesday the “compliance partnership” between the Fair Work Ombudsman and 7-Eleven was yielding results.
Ombudsman Natalie James said 10 matters were before the courts.
An agreement struck in 2016 also included installing and overseeing biometric shift-scanning systems and the introduction of 7-Eleven-owned CCTV at all outlets to allow head office to monitor employee hours and make sure workers were paid correctly.
The Ombudsman has also written to pizza chain Domino’s about underpayments.
“We have some outstanding issues around information we have requested,” James said.
Last week, 7-Eleven said it supported the Ombudsman’s investigation into a Brisbane franchisee.
The franchisee allegedly sought repayment of accrued annual leave that had been paid to the employee, then dismissed the employee when these requests were refused.
7-Eleven conducted its own investigation into the allegations, which was unable to find a level of evidence required for the company to take its own action under the industry codes.
Questions & Answers
Q.How many 7-Eleven workers have received payments due to underpayments and poor record-keeping?
How many 7-Eleven workers have received payments due to underpayments and poor record-keeping?
Around 3600 7-Eleven workers have been compensated with $150 million. These payments were made following revelations of underpayments and inadequate record-keeping practices at the company's outlets.
Q.What measures has 7-Eleven implemented to ensure correct employee payments and monitoring?
What measures has 7-Eleven implemented to ensure correct employee payments and monitoring?
An agreement in 2016 led to the installation of biometric shift-scanning systems and 7-Eleven-owned CCTV at all outlets. These systems allow head office to monitor employee hours and ensure workers are paid correctly.
Q.Is the Fair Work Ombudsman investigating other companies for similar issues?
Is the Fair Work Ombudsman investigating other companies for similar issues?
Yes, the Ombudsman has also contacted pizza chain Domino’s regarding underpayments. They have outstanding issues concerning information requested from Domino's in relation to these matters.
Q.What was the specific allegation against the Brisbane 7-Eleven franchisee recently investigated?
What was the specific allegation against the Brisbane 7-Eleven franchisee recently investigated?
The franchisee allegedly tried to reclaim paid accrued annual leave from an employee. When the employee refused, they were reportedly dismissed. 7-Eleven's own investigation couldn't find enough evidence to act under industry codes.
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