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From June 11, all Singaporean households will be eligible to receive S$500 (US$380) in Community Development Council (CDC) vouchers. This initiative is set to ease the financial burden of living costs for approximately 1.38 million households across the…
Citi, the American multinational investment bank, is set to enhance its service to Korean corporate clientele with the inauguration of a new desk in Chicago. Expanding Coverage of Korean Corporates The newly launched Korea desk in Chicago is part of Citi’s…
In Singapore, the lifestyle industry, particularly retailers, has expressed the need for continuous support from the Budget allocation due to mounting challenges such as elevated costs, labour shortages, and fierce competition. According to the Singapore…
In a recent update, nearly 2,900 applications submitted between the launch of the SkillsFuture Jobseeker Support scheme in April and August have been approved. Minister for Manpower Tan See Leng revealed this information while responding to parliamentary…
In March, we introduced our readers to a Bluetooth technology known as Auracast. This innovative feature, designed for Bluetooth Low Energy (LE), empowers a singular audio source, such as a phone, to transmit a high-quality audio stream to a limitless number…
Back in 2012, concerns about national security led the U.S. House of Representatives’ Intelligence Committee to label tech giants Huawei and ZTE as potential threats. These fears stemmed from allegations that Huawei was spying on U.S. consumers and…
Around 300,000 seniors from Singapore’s “Pioneer Generation” will soon receive government top-ups ranging from SGD 300 to SGD 1,200 (approximately US$234 to US$937) this July, in recognition of their significant contributions during the nation’s early years.…
Apple is working on a hardware subscription service that would let you use its products in exchange for a monthly fee. It would be different than the iPhone Upgrade program that lets you pay for the iPhone in 24 monthly installments. Under that program, the…
WhatsApp has been the number one messaging in the world for a while—which is no small thing—but it isn’t without its own set of drawbacks. For one, it can only be activated on one phone at a time, despite the beta version allowing a limited pool of testers to…
Global leading ICT provider Huawei launched its SME Support Program with trusted ecosystem partners in Asia Pacific, aiming to deliver further technical support for economic recovery amid the fight against the pandemic in the region. Small and medium…
Chatbots in customer support can backfire and result in the loss of business, according to a new Brunel Business School study. The research, published in Services Industry Journal, investigates factors that make chatbot interaction a negative experience for…
Tech startup OneDash has unveiled a chat-to-checkout service which eliminates the need to quit a chat session to complete a purchase. The OneDash app also enables interactive video so shoppers can connect with retailers in real-time and interact personally.…
Philippines-based low-cost carrier Cebu Pacific has launched its online travel assistant, Charlie the Chatbot, to provide 24/7 support for customers. Charlie, now available on the airline’s website and official Facebook page, can help answer customers’…
New data from Juniper Research predicts consumer interaction with chatbots in retail will reach 22 billion by 2023. The figure represents a sharp increase over an estimated 2.6 billion interactions this year. According to the new research report “AI in…
New research reveals 75 per cent of shoppers prefer live-agent support for customer service verses 25 per cent support for self service and chatbots. The research, from cloud contact-centre operator NewVoiceMedia, identified consumer concerns about sharing…
Customers must be at the centre of banks’ attention as they make a move towards digital transformation in an effort to adapt to a changing landscape of financial innovation and disruptive technologies. This was said by head of Retail Banking at VP Bank,…
