Topic

#Verint

Every story tagged #Verint on RetailNews Asia: reporting, analysis and market signals from across Asian retail and e-commerce.

2 stories in this topic

Telecom

Nov 25, 20161 min read

Verint acquires OpinionLab to push digital customer engagement

Verint Systems has extended its Customer Engagement Optimization portfolio through its acquisition of OpinionLab, a provider of continuous voice of the customer listening solutions that drive smarter, real-time digital engagement. OpinionLab solutions are…

Telecom

Oct 29, 20161 min read

QVC Japan taps Verint to enhance quality assurance, customer experience

TV shopping firm QVC Japan is leveraging Verint Workforce Optimization in its in-country contact centers to drive operational improvements, as well as enhance the quality of calls and productivity of its customer service agents. QVC is also using and…