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TV shopping firm QVC Japan is leveraging Verint Workforce Optimization in its in-country contact centers to drive operational improvements, as well as enhance the quality of calls and productivity of its customer service agents. QVC is also using and…
According to dnata, the new 5,000m2 facility is located at Freight Gate 5 at the Dubai Airport Free Zone and is expected to handle 25,000 tonnes of export cargo every month. “What we see today is the result of meticulous planning, creative thinking and most…
Teradata now offers the Teradata Customer Journey Analytic Solution, a complete set of capabilities for discerning the behavioral paths of each individual customer. The solution determines the next best interaction and delivering a consistent, personalized…
Malaysia’s mall industry, already faced with stiff competition is expected to intensify as another 27.28 mil sq ft of new retail space will be entering the market according to National Property Information Centre (Napic) data. Of the 27.28 mil sq ft supply,…
Thailand’s AIS has upgraded its customer contact center system in a bid to provide a consistent, enhanced and personalized customer experience for its growing subscriber base. The new system now routes up to 70% of all customer calls to a self-service system.…
Within the next two years, China’s e-commerce market will top $1 trillion, making it bigger than the e-commerce markets of the US, UK, Japan, Germany, and France combined. Fuelled by greater internet and smartphone penetration, an expanding middle class with…
Goods and experiences which provide “a sense of status, exclusivity and uniqueness” are key considerations when shopping for luxury items for Asia Pacific’s elite, according to the Visa Affluent Study 2015. In other words, affluent Asians are prepared to…
Chinese brands are closing the gap with international brands as consumers become more concerned about product quality rather than the origin of the brands, according to a latest study. As high as 67 percent of consumers said they favor domestic brands,…
