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Elon Musk is at it again and this time around he has said something that will ruffle many feathers considering technologies like AI and automation are displacing many regular jobs. He has claimed that the Tesla Bot which was unveiled earlier this year can…
Roxo is an autonomous specialty delivery device, designed to travel on sidewalks and along roadsides, safely delivering smaller shipments to customers’ homes and businesses. Its features include pedestrian-safe technology, multiple cameras and LiDAR allowing…
Philippines-based low-cost carrier Cebu Pacific has launched its online travel assistant, Charlie the Chatbot, to provide 24/7 support for customers. Charlie, now available on the airline’s website and official Facebook page, can help answer customers’…
New data from Juniper Research predicts consumer interaction with chatbots in retail will reach 22 billion by 2023. The figure represents a sharp increase over an estimated 2.6 billion interactions this year. According to the new research report “AI in…
New research reveals 75 per cent of shoppers prefer live-agent support for customer service verses 25 per cent support for self service and chatbots. The research, from cloud contact-centre operator NewVoiceMedia, identified consumer concerns about sharing…
Check Point researchers have discovered a brand new botnet – dubbed ‘IoTroop’ – that is evolving and recruiting IoT devices at a far greater pace and with more potential damage than the Mirai botnet of 2016. IoT botnets are internet connected smart devices…
