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Telenor Pakistan has contracted Nokia to expand and modernize its network based on a new customer centric network operating model.
Under the terms of the deal, Nokia will manage the complete multi-vendor network operations for Telenor Pakistan using the Nokia Global Service Delivery Tools.
Nokia will also deploy its AVA cognitive services platform to enable predictive and customer-centric approaches to network planning, optimization, operations and maintenance.
Nokia’s cognitive analytics for customer insight software will also help Telenor Pakistan prioritize network investments based on insights collected from customers, using a combination of cloud service delivery, intelligent analytics and automation.
Under the new operating model, 233 engineers and technology experts from Telenor Pakistan will work with Nokia to develop new ways of delivering services. Telenor Pakistan will increase its focus on network governance strategy while Nokia will exclusively manage field operations.
“The decision to onboard Nokia is in line with Telenor Pakistan’s ongoing strategy for network expansion, transformation and virtualization,” Telenor Pakistan CTO Khurrum Ashfaque said.
“Our ambition is to set up data ready operations by bringing capabilities of automation, intelligent field operation, smart planning and customer insights with new and advanced tools which we shall leverage through our new global partner.”
