Michael Hill to step out from US market

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New Zealand jeweller Michael Hill is to close down its US operations following a strategic review.
The complete exit of its loss-making retail operations in the US comes after continued poor performance saw same-store sales drop a further 10 per cent in the retailer’s most recent trading update.
Since launching in the US in 2008, the Michael Hill US business has struggled to provide a return for the group despite significant investment into developing a viable business model.
“Our time in the highly competitive US jewellery market taught us a lot and helped to strengthen our core business including the development of our bridal collection strategy and the development of our professional care plan,” said Taylor.
“However, our US operations have not gained sufficient traction in recent years and the level of capital required to scale-up the business is not warranted under current trading conditions.”
After the US closures are finalised, Michael Hill will continue to operate more than 300 stores globally, including 172 in Australia, 53 in New Zealand and 83 in Canada.
The company said it continues to see significant long-term value in its Australia, New Zealand and Canada businesses. which continue to perform strongly. During the first half of the current year, those stores accounted for 95 per cent of total group revenue and recorded same-store sales and total revenue growth of 1 per cent and 5 per cent respectively.
Questions & Answers
Q.What led Michael Hill to decide on leaving the US market?
What led Michael Hill to decide on leaving the US market?
The company's US operations were loss-making and showed continued poor performance, with same-store sales dropping by 10 per cent. They struggled to achieve sufficient traction and felt the capital needed to grow was not justified.
Q.How long has Michael Hill been operating in the United States?
How long has Michael Hill been operating in the United States?
Michael Hill launched its US business in 2008. Despite significant investment since then, the operations consistently struggled to provide a return for the group.
Q.Which markets will Michael Hill continue to operate in after the US exit?
Which markets will Michael Hill continue to operate in after the US exit?
After finalising the US closures, Michael Hill will continue to operate in Australia, New Zealand, and Canada. These markets currently account for 95 per cent of total group revenue and are performing strongly.
Q.Did Michael Hill gain any useful experience from its time in the US market?
Did Michael Hill gain any useful experience from its time in the US market?
Yes, the company stated that its time in the competitive US market helped strengthen its core business. This included developing its bridal collection strategy and professional care plan offerings.
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