With more Malaysians increasingly relying on converged connectivity and digital experiences at home, work and on the go, Maxis continues to attract customers with highly relevant solutions to meet their digital lifestyles. This resulted in increased revenue across the company’s mobile and fixed offerings, with market leadership in both postpaid and prepaid mobile.
Concurrently, Maxis’ enterprise business maintained its growth momentum this year on the back of its core mobile strength. Maxis has been focused on playing a key role in supporting SMEs and enterprises in their digitalization ambitions through holistic converged ICT offerings and strategic collaborations.
With a strong commitment to supporting the nation’s digital ambitions, Maxis continued to invest in its All-Ways Connected network (Maxis’ Rangkaian Menyeluruh) during the quarter, with a significant portion of these investments going toward fulfilling Jalinan Digital Negara (JENDELA) aspirations, upgrading its core network capacity and providing the best network experience for its customers. This has resulted in higher customer satisfaction levels than the previous quarter, with a touchpoint Net Promoter Score (TP-NPS) of +64 points.
“Our solid performance across all segments underlines our sharp focus on our strategy and agility, and we are well-positioned for continued growth in a rapidly changing and competitive telco landscape. We are focused on continuously improving our converged network performance and leveraging our strong talent pool in striving to deliver the best innovation and services to our customers,” commented Gökhan Ogut, CEO, Maxis.